Updated and Effective Date: July 2026
This Privacy Policy aims to explain how International Outdoor Products Development Company (hereinafter referred to as "we," "us," or "the Company") collects, processes, protects, and uses your personal data when operating www.mountainwolf.com.hk ("this Website") and related applications. We are committed to strictly complying with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region to ensure your privacy is fully protected.
1. Data Collection Principles
Under normal circumstances, visitors can browse our website without disclosing their identity. However, when you wish to register as a member or use our online shopping and one-stop delivery services, we must collect relevant data to provide these services. If you choose not to provide this information, we may be unable to process your order. When you submit your personal data, you are deemed to have agreed to our processing of your information in accordance with this Policy.
2. Types of Data Collected
To meet different service needs, we may collect the following categories of data:
Necessary for basic services: Such as name, contact number, email address, and delivery address. Without this information, we will not be able to complete the order process for you.
Necessary for a personalized experience: Such as gender, date of birth, etc. This helps us recommend more suitable products to you and provide birthday offers and member discounts.
3. Purposes of Data Use
The information we collect from you will be used for the following purposes:
Processing your online shopping orders, payment procedures, and arranging logistics and delivery;
Confirming and managing your member account identity;
Tracking accounts and conducting necessary credit and payment status assessments;
Providing you with a tailor-made service experience and customer support;
Conducting internal data analysis and market research to improve service quality;
Complying with the compliance disclosure requirements of laws or regulatory authorities;
(Subject to obtaining your consent) Sending you promotional and marketing information.
4. Direct Marketing
If you agree to receive our direct marketing messages, we and our affiliated companies may send you the latest products and offers via email, phone, or mail. If you change your mind in the future, you can notify the Customer Service Department at any time by emailing enquiry@mountainwolf.com.hk. We will unsubscribe you free of charge and remove your data from the promotional mailing list.
5. Data Retention and Deletion
To comply with internal audit and commercial record requirements, we will retain your online transaction data for a reasonable period. Please note that the system currently does not provide a function for users to completely delete their personal data on the website by themselves.
6. Right to Access and Correct
You have the right to access and correct the personal data held by the Company. If necessary, please contact us through the following channels:
Email: enquiry@mountainwolf.com.hk
7. Data Security and Confidentiality
We adopt strict information security measures to ensure that all personal data you submit is safely stored in our systems, accessible only by authorized personnel, and strictly guarded against unauthorized access.
8. Use of Cookies
To enhance your browsing experience, this Website uses Cookies technology. Cookies are tiny files stored on your computer or mobile phone, used to remember your preferences (such as eliminating the hassle of repeated logins) and to analyze browsing habits. These files themselves will not capture your private personal identity. You can choose to reject the use of Cookies through your browser settings, but this may cause some functions of the website to not operate normally.
9. Scope of Application and Third-Party Links
This statement applies only to Mountain Wolf's official webpages and mobile applications. If you click on third-party advertisements or external links within the website, you will leave our platform. We are not responsible for the privacy practices of other external websites, and you shall bear the risks of disclosing data on other websites.
10. Disclaimer
We will try our best to maintain the stable operation of the system, but we cannot guarantee that this Website or application will be absolutely free from interference, errors, or computer viruses, nor do we guarantee that all content is absolutely accurate and flawless. At the same time, due to the open nature of Internet data transmission, we cannot 100% guarantee the absolute security of data during the transmission process, and the relevant network risks must be borne by the user.
11. Protection of Minors
Our services are not intended for minors under the age of 18, nor do we intentionally collect their data. Minors must obtain explicit consent from a parent or legal guardian before registering an account or submitting any personal information. If we discover that the system has mistakenly collected data from a minor, we will destroy it as soon as possible. If you find that we improperly hold relevant information, please contact us immediately.
12. Policy Amendments
The Company reserves the right to amend this Privacy Policy at any time. All updated versions will be published directly on this Website (www.mountainwolf.com.hk) without separate individual notices. We recommend that you check this page regularly to understand the latest privacy protection arrangements.
